We have an online make up lesson system through the family portal. Once your child is booked into the swim school with a start date and class time you will receive a welcome email with a link to register into your family portal.
Our makeup policy is in your portal to revise.
All notifications of absences and make-up lesson bookings are to be made through the family portal.
Makeups must be notified with 120 minutes (2 hours) notice , otherwise a makeup will not be awarded.
Please do not bring your child to swim lessons if they are sick.
Make-ups are only awarded for sickness and holidays with the above notice.
Make-up lessons are subject to availability so it is vital that you mark your absence asap so that all families can view available make up lessons.
Please check your portal regularly to book your make up lesson.
Our swim school offers unlimited make up lessons and they are not recognised as monitory value $$ so therefore they are not credited to any future 6 week blocks they stay as makeup lessons also if you leave the swim school those makeup lessons are held in our system for you to use when you reengage in swim lessons again in the future.
Gina appreciates parents letting her know if your children cannot attend their lesson as it makes the swim school run a lot more efficiently for all involved.
If you have any questions or concerns, please do not hesitate to speak with Gina.